Software Development
Web apps, APIs, dashboards, and internal systems with scalable architecture and clean delivery.
- Backend services & integrations
- Admin portals & analytics
- Secure deployment & observability
Production-ready delivery
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AI + automation + support platforms
Build smarter customer experiences — and the systems behind them.
Accer Information Technology Limited designs and delivers secure, scalable software and AI-powered chat solutions. We help teams automate workflows, elevate customer support, and deploy intelligent monitoring and alarming for real-world operations.
Focus
Business automation & AI chat
Delivery
Fast iterations, clean handover
Approach
Security-first engineering
Outcome
Measurable efficiency gains
Services
End-to-end delivery: product design, engineering, integrations, automation, and operations. Built to be maintainable and production-grade.
AI Chat Solutions
AI chat experiences that qualify leads, answer questions, and support customers with confidence.
- Sales agents & lead qualification
- After-sales support agents
- Internal knowledge Q&A systems
Customer Support Platforms
Omnichannel support desk, AI assistance, knowledge base, and workflows for real teams.
- Unified inbox & routing
- Knowledge base & self-serve content
- Agent tooling & escalation paths
Solution Areas
Practical, business-driven implementations using modern AI, workflow automation, and event-driven integrations — without locking you into a single vendor.
Workflow Automation & Integrations
Connect your CRM, order systems, messaging channels, and internal tools. Automate repetitive steps and ensure consistent execution with audit-friendly logs.
- Human-in-the-loop approvals
- Webhooks, APIs, and scheduled jobs
- Notifications, reporting, and escalations
Monitoring & Alarming
Intelligent monitoring for facilities and operations: event detection, alerting, and incident workflows. Built for reliability and clarity.
- Detection rules & escalation policies
- Dashboards and alert history
- Integrate with your messaging/incident tools
Internal Knowledge Base Q&A
Turn scattered documentation into a curated Q&A experience with permissions, sources, and citations so teams can find answers quickly and safely.
- Role-based access & content scopes
- Source linking and answer traceability
- Continuous improvement via feedback
AI Assistant for Support Teams
Assist agents with drafting replies, summarizing conversations, suggesting next steps, and retrieving relevant knowledge — all with guardrails.
- Conversation summarization & tagging
- Suggested replies & macro automation
- Escalation and handoff logic
How we deliver
A structured, engineering-led approach: define outcomes, ship iteratively, and leave you with a maintainable system.
Discover
Clarify goals, constraints, channels, integrations, and success metrics. Identify risks early.
Design
Architecture, data flows, security model, and UX. Plan rollout and operational ownership.
Build & Integrate
Implement features in iterations: AI chat, workflows, support platform, and monitoring components.
Deploy & Improve
Go-live with observability, training, and feedback loops. Optimize cost, quality, and speed.
Let’s build something reliable — and measurable.
Tell us what you’re trying to achieve. We’ll respond with a practical plan: scope, timeline, and implementation approach.
Prefer to start small? We can run a short discovery workshop and propose an implementation roadmap.